Returns
Returns & Exchanges
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Return Policy:
- Returns will be issued refunds in the form of a digital Gift Card
- PLEASE contact customerservice.bourbonmick@gmail.com within 8 days for return approvals.
- Please include your order number in the initial email.
- We do NOT check emails during the weekend.
- We must receive your return within 15 days of your order date to be eligible for a refund. We do NOT do International returns at this time.
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage. We do provide you with a mailer bag that can be used a second time for any returns needed. However, customer must pay for return label.
- Shipping charges are not refundable.
30887 Road 72, Visalia, CA. 93291
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift card within 5 business days of the delivery of your Return at our warehouse.
Do we offer return labels?
We do not offer return labels but the mailer bag that the item is shipped with can be re-sealed. You must, however, PAY for return labels.
Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $8 shipping charge to have the items sent back.
FINAL SALE ITEMS: The following items are non-returnable.
- Any item purchased with promo codes Final30, Final40, Final50 — No Exceptions
- All BODYSUITS.
- All SALE ITEMS.
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Defective Items:
All defective merchandise must be reported within 3 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
- Contact customerservice.bourbonmick@gmail.com for defective items.
- Please include your order number with the initial email for fast service.
- A reply message from you with additional information needed must be sent within 7 days.
- We do NOT check emails during the weekend.
LOST OR STOLEN PACKAGES
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.